How do I secure my booking?

Full payment is required in advance to secure your reservation, and is non-refundable.

How do I pay?

By bank transfer to BCA account 4382562333, a.n. Clara Ardila Catalia.

What time is check-in and check-out?

Check-in is at 2:00 PM (14:00 WIB). If the room wasn't used by a previous guest, early check-in from 12:00 PM may be possible — just ask. Check-out is at 12:00 PM (noon).

Can I get a late check-out?

A surcharge applies per 3 hours of delay, and it's only possible if no other guest is arriving next. Please let us know in advance if you think you'll need it.

What should I do before checking out?

Make sure you haven't left any personal belongings, return your room key as instructed, put trash in the bins provided, leave the room's facilities in good condition, and let staff know about anything that came up during your stay.

Who do I contact if I need help?

Our staff at reception, or the admin contact number, are ready to help with anything you need.

What are the pool hours?

6:00 AM–9:00 PM. Swimming after 9 PM isn't allowed.

Is WiFi available?

Yes — networks UMAKARAS PLACE 1, 2, and 3 are available for guests. Ask our staff at check-in for the password.

Is housekeeping available every day?

Housekeeping follows Uma Karas' own schedule. If you'd like room cleaning, fresh towels, or extra amenities, just contact our staff.

Can I eat or drink in my room?

Yes — just please keep the room clean and avoid leaving food or drink leftovers, to keep insects away and the room comfortable for you.

Can I bring outside food or drinks?

Please follow Uma Karas' house policies, and keep the area clean afterward.

Can I smoke in my room?

No — smoking inside rooms isn't allowed. Please use the designated smoking area.

Can I bring a pet?

Pets aren't recommended, out of consideration for the comfort of other guests.

Where do I park?

Please park in the designated area and avoid blocking other guests' vehicles. Vehicles and valuables remain each guest's own responsibility.

Can staff recommend places to eat or things to do?

Of course — our staff are happy to recommend food, beaches, surf spots, and coffee shops around Batukaras.

What if I lose something, or find something?

Please contact our staff right away. Anything found is kept safe and returned if we can identify the owner.

What if something in the room is broken?

Please let staff know right away rather than trying to fix it yourself, to avoid making it worse.

Can I have outside guests visit?

For the safety and comfort of everyone staying, please let our staff know in advance if you're expecting visitors.

Are there quiet hours?

Quiet hours are 10:00 PM–7:00 AM (22.00–07.00 WIB). Please keep noise down, especially at night, out of consideration for other guests.

What if I damage something?

Damage caused by a guest will incur a repair or replacement fee of up to 30% of the unit's nightly rate.